As our jewellery is handmade to order, all sales are final. 

We do not offer exchanges, returns or refunds for change of mind. 

We only offer exchange for a different size on our rings and bangles if they have not been customised (ie Initial Signet Rings, Initials on any jewellery and custom size). 

We only offer an exchange if you order the wrong size bangle or bracelet that has not been customised. All exchanges must be returned in original packaging, be unworn and in brand new condition. Customer must pay for exchange shipping. All exchanges must be made within 10 days of receiving the jewellery. 

Please don't hesitate to contact us if you need any assistance prior to placing your order.

Free Shipping on all Australian orders over $400. All orders are shipped with Sign On Delivery.

$9 Regular Tracked - Aus

$14 Express Tracked - Aus

$17 Regular Tracked - NZ

$25 Express Tracked - NZ

$35 Regular Tracked - Canada

$35 Regular Tracked - UK

All orders are shipped with tracking and sign on delivery through Australia Post.

For customers outside Australia, please note that your order may be subject to import duties, taxes, or customs fees determined by your local authorities. These charges are not included in our product prices or shipping costs and remain the responsibility of the recipient. As regulations vary from country to country, we recommend checking with your local customs office if you’re unsure. This way, your parcel can arrive without any unexpected surprises.

As our jewellery is handmade to order, all sales are final. 

We do not offer exchanges, returns or refunds for change of mind. We only offer exchange for a different size on our rings and bangles if they have not been customised (ie Initial Signet Rings, Initials on any jewellery and custom size).

We only offer an exchange if you order the wrong size bangle or bracelet that has not been customised with an initial or size.

All exchanges must be returned in original packaging, be unworn and in brand new condition.

Customer must pay for exchange shipping.

All exchanges must be made within 10 days of receiving the jewellery.

Discount codes are not valid on Black Friday Sales. All jewellery purchased during Black Friday Sales are final and not valid for exchange.

Please don't hesitate to contact us if you need any assistance prior to placing your order.

Please refer to product page for all hand making and shipping times. You will receive an email from us with your tracking number once your jewellery has been shipped. Be sure you check your junk folder incase it finds its way in there.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalise your order with PayPal payment service or afterpay

Yes, we offer Afterpay on all orders.

Every piece is crafted by hand, which means no two are ever exactly the same. This is part of what makes your jewellery truly unique. Variations in size, texture, and colour may occur, especially when using natural materials, and are considered a hallmark of their natural beauty. By choosing La Lune, you’re embracing the individuality of handmade craftsmanship, and your piece may differ slightly from the photographs shown.